hongkong poolFrequently Asked Questions
Users on hongkong pool ask about account setup, deposit and withdrawal mechanics, game rules, and account security. This FAQ addresses the most common questions across those areas so you can find answers without contacting support.
This page covers account registration, payment flows via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers, game mechanics like RTP and free spins, and the tools we provide to manage your account. If your question falls outside these topics, or if you need help with a specific transaction, our support team is available through your account dashboard.
Read this FAQ first when you encounter a common issue. For account-specific problems—such as a withdrawal that has not arrived or a deposit that failed—contact support with your transaction reference number. For legal questions about our terms, jurisdiction restrictions, or data handling, refer to our Terms and Conditions or Privacy Policy pages.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rulesfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
Account and registration
On the login page, click the "Forgot your password?" link. Enter the email address or username associated with your hongkong pool account. We will send a password-reset link to your registered email within a few minutes. Click the link, create a new password, and return to login. If you do not receive the email, check your spam folder or contact support with your account username. Password resets expire after one hour for security, so complete the process promptly.
We require three documents for KYC verification on hongkong pool: a valid national ID (KTP), proof of address dated within ninety days, and a selfie holding your ID. Upload these through your account dashboard under Verification. All documents must be legible and the name must match your account registration exactly. Our compliance team reviews submissions within one business day. If documents are incomplete or unclear, we will request resubmission. Verification is required before you can withdraw funds.
Payments and transactions
hongkong pool does not charge fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction costs. For example, DANA, e-wallet, mobile banking, and local payment typically do not charge for transfers to hongkong pool, but confirm with your provider if you are unsure. Bank transfers via online payment, e-wallet, mobile banking, or local payment may incur standard interbank fees depending on your account type. Always check your provider's fee schedule before initiating a transaction.
Yes. hongkong pool accepts deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment. Select your bank from the payment gateway when you deposit. For withdrawals, ensure your registered bank account matches the bank you selected during deposit. Transfers typically settle within one to two business hours during banking hours. On weekends or public holidays such as Idul Fitri or Idul Adha, processing may take longer. If your withdrawal does not arrive within twenty-four hours, contact support with your transaction reference.
Free bets and free spins are promotional credits that hongkong pool awards based on your account tier and activity. Free bets apply to football markets and live-dealer games; free spins apply to slot games like Aviator, Sweet Bonanza, and Mahjong Ways. These appear in your account dashboard under Promotions or Bonuses. Each offer carries specific terms—such as a minimum odds requirement for free bets or a playthrough multiplier for free spins—which are displayed when you claim the offer. Free credits expire after a set period, so check the expiry date before using them.
Game rules and features
RTP stands for Return to Player and represents the percentage of all wagered money that a slot game returns to players over a long period. For example, a game with returns an average of 96 cents per dollar wagered across thousands of spins. RTP is a statistical average, not a guarantee on individual sessions. Variance describes how frequently wins occur relative to their size—high-variance games have larger wins but fewer of them, while low-variance games have smaller, more frequent wins. hongkong pool displays RTP and variance in each game's rules section before you play.
Football matches on hongkong pool settle based on the official final score from the league or tournament operator. We cover Liga 1, Piala AFF, Champions League, and Premier League matches. Settlement occurs within one hour of the final whistle. If a match is abandoned or postponed, bets are voided and stakes returned unless the match is rescheduled and completed within a specified window. Live-dealer games like Dragon Tiger and baccarat settle immediately when the dealer completes the hand. Check the specific market rules before placing your bet to understand settlement conditions.
Security and account care
Your hongkong pool account dashboard includes tools to manage your profile, update your registered email and phone number, review transaction history, and monitor your account activity. You can also change your password, enable two-factor authentication for added security, and view your current account tier and promotion eligibility. If you suspect unauthorized access, change your password immediately and contact support. We do not offer account preferences or account suspension features through the dashboard; contact support if you need to discuss account restrictions.
Our support team at hongkong pool handles inquiries in English and Indonesian. Contact us through the support portal in your account dashboard. We aim to respond to account and payment questions within four hours, and settlement disputes within six hours of market closure. For users in Jakarta, Surabaya, Bandung, Medan, or Semarang, support is available during standard business hours. If you have a time-sensitive issue, include "urgent" in your subject line so we prioritize your ticket.
Promotions and offers
When you open a new account on hongkong pool, a welcome offer is automatically credited to your Promotions section. The offer typically includes a deposit match and free spins or free bets. To claim it, make your first deposit through your preferred payment method—online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer. The bonus is credited once your deposit settles. Each offer carries specific terms, such as a minimum odds requirement or playthrough multiplier, which are displayed in your Promotions dashboard. Read the terms carefully before claiming so you understand how to use your bonus.
hongkong pool offers a referral program that rewards you when a friend you refer opens an account and makes their first deposit. Your unique referral link is available in your account dashboard under Referrals. Share it with friends; when they sign up using your link and deposit, you both receive a bonus. The bonus amount depends on your account tier and the deposit size. Referral bonuses are credited within one business day of your friend's deposit settling. There is no limit to how many friends you can refer, so you can earn ongoing rewards throughout the year, including during promotional periods around Imlek or Nyepi.